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About Buurtteam Amsterdam

Buurtteam Amsterdam is for everyone who needs a helping hand. Maybe you have difficulty making ends meet, need more social contact or want to live at home for as long as possible with a disability or at an elderly age. The buurtteam can help you with these and all kinds of other issues. Let’s find a solution together.

Can you use some support? Drop by and visit the team in your neighbourhood.

Contact a buurtteam

Find your team

What is a buurtteam?

From 1 April 2021, buurtteams will be set up in every district in Amsterdam. You can drop by to visit your buurtteam or make an appointment. You can also call or send an email to make an appointment at your home or on location.

Each buurtteam includes several care workers with specialist knowledge. Peer advisors are also part of the buurtteam: people who have a lot of personal experience in the field of care and support.

Buurtteam employees support you when you need it. For example, so that you can live in your own home for as long as possible when you are of elderly age. Or if you are struggling to make ends meet. But also if you want to have more social contact. The buurtteam will see what you need and who can help, so that you can get on with your life.

You can go to a buurtteam near you if you have questions about:

  • Financial issues
  • Housing
  • Care
  • Physical health
  • Mental health
  • Work
  • Safety

Frequently asked questions

How can Buurtteam Amsterdam help me?

The team’s approach depends on your questions and your personal situation. We look at what you can do yourself and how your immediate environment can help. Sometimes a helping hand is all you need. If you need more support, we will make a plan together. The buurtteam will work with you to find out what’s going on and what you need. Sometimes we call in another care worker of specialist. We always discuss any actions with you.

  • Step 1 – Making an appointment

    The first step is to make an appointment so we can get to know each other. That could be at a buurtteam location or at your home. The buurtteam will work with you to identify the support you need so that you can get on with your life. That’s why a buurtteam works together with other local organizations and professionals. They include GPs, district nurses, Ouder- en Kindteams, housing corporations, and the Department for Work and Income.

  • Step 2 – The first appointment

    The aim of the first appointment is so we can get to know each other. It’s also the time to tell us how we can help you. We will ask you questions like: What’s the matter? Have you already tried to find solutions? And did they help? What would you like to happen? All information that might be relevant is then put into a plan that we make with you. You will act on the basis of that plan and we will support you where necessary. This enables you keep as much control over your situation as possible.

  • Step 3 – Bringing someone with you

    You can always bring someone with you to an appointment. This could be someone you know well: a family member, a friend, an acquaintance or a neighbour. Would you like someone to be with you at the interview, but don’t have anyone? In that case you can contact independent client support (In Dutch: cliëntondersteuning). These are volunteers who are trained to offer guidance and assistance in such situations. They can help you through the process and advise you on how to arrange your care and support. You can find them on the website of gemeente Amsterdam.

After your first appointment

What happens after your first appointment will depend on your questions and your situation.

You take action yourself based on the advice you received

At your first appointment, you may already receive advice that will help you on your way. In your neighbourhood or district, there are plenty of opportunities available free of charge. You can often turn up without an appointment. Whatever you decide, we are always ready to answer your questions.

Make a plan with a buurtteam employee

If you need more than advice, the buurtteam employee can help you make a plan. The plan contains all the agreements we make with you and describes the support you need. This is a personal plan. All the support you receive will be tailored to your situation. This makes it a practical plan, with realistic solutions for the issues you face. The aim is for you to be in control of your life as much as possible.

Long-term support

You may need more long-term support from the buurtteam. We can make a plan for this too, working with you step by step to identify what you need and how we can support you. That plan will help you take further action. If you need more support, your buurtteam contact will get a specialist involved. Your team contact will remain involved in your situation.

Privacy

We handle your data in the strictest confidence. Everything you tell our employee is between the two of you. We keep a file that only contains the things that really matter. This includes your personal details and who we are allowed to contact. If we do have to share information, for example with your GP, we will ask your permission in advance. You can find more information on privacy here (information in Dutch).